Refused Or Declined? It Depends On The Tone

When a company, politician or organization won’t comment on something, have they “refused” or “declined?”

“Refused” works, according to Webster’s New World, if the “no” has been “emphatic” or “blunt.” Maybe a phone has been slammed* in your ear or an email has included language we wouldn’t repeat on the air.

But “declined” is the word to go with in most cases. True, the words are close in meaning. But Webster’s notes that to decline is a polite way of refusing. If a spokesman simply says “we’re not going to comment,” that’s a polite response.


Ina Jaffe was correct this week when she reported that a nursing home had “refused” to readmit a patient. Here’s why: As the BBC notes, “to ‘refuse‘ is the opposite of to ‘accept’ ” and it is done “firmly.” In this case, the hospital said “no” even after being ordered by the state of California to accept the patient. That’s a firm decision.

*In the old days, people had phones that had to be “hung up” to end a call. If you were angry at the person on other end of the line, you might slam the handset (which was attached to a cord) down on the “cradle.” There was also a “dial” on the phone.

(“Memmos;” Feb. 26, 2016)

February 26, 2016

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