Strike a civil tone in all your journalistic interactions.
We are NPR. Reporters and producers in the field, bookers lining up interviews, engineers in the studios adjusting microphones, bloggers interacting with the NPR audience on the Web, librarians doing research and hosts engaging with interview subjects over the phone — we are all representing NPR. And when we interact with people, we are courteous and sensitive to their feelings. We don’t take “no” for an answer when public officials are avoiding answering our questions. But even in our doggedness, we are polite and do not respond in kind to those who are less than courteous to us.
October 19, 2011