Speak up if you see or hear a mistake.
If you have good reason to think NPR got something wrong on the air or online – or that there was a serious defect in a report – you have an affirmative responsibility to speak up. The first stop should be your supervisor. If the supervisor does not think that a mistake was made, but you disagree, talk it over with the Standards and Practices Editor (or email Ethics). NPR journalists who come to their supervisors in good faith with such concerns should have no concerns about stepping forward.
Sometimes, a member of the public will get in touch with us to report a mistake or make a complaint. We review all such feedback, and take it seriously, following the steps outlined above.
October 18, 2011